53RD MINNESOTA QUALITY CONFERENCE
Day ONE - SESSIONS
October 9, 2006 |
| REGISTRATION – 7:00-12:00 NOON |
| 8:00 – 8:15 Welcome from Chair |
| 8:15 – 9:30 Keynote Address |
THE TOP TEN QUALITY MISTAKES
BY CRAIG COCHRAN |
| 10:00 – 11:00 Session ONE |
| SIX SIGMA / LEAN |
QUALITY TOOLS |
SUPPLIER QUALITY |
VOICE OF THE CUSTOMER |
LEADERSHIP |
| Session 111 |
Basic |
DISPROVING THE MYTH: LEAN CANNOT BE APPLIED TO NON-MANUFACTURING AREAS
Part One
Sara Braziller |
|
| Session 121 |
Intermediate |
TAKING BALANCED SCORECARD TO A HIGHER LEVEL
Jeffrey Leland
Chair Rochester Area Quality Council |
|
| Session 131 |
Basic |
SUPPLIER IMPROVEMENT STRATEGIES
Mike Fedock
Promed Molding |
|
| Session 141 |
Intermediate |
USING THE VOICE OF THE CUSTOMER IN NEW PRODUCT DEVELOPMENT
Dr. Matthew J. Coumbe, Ph.D
Satisfaction Management Systems, Inc. |
|
| Session 151 |
Intermediate to Advanced |
LEADING WITH CLARITY, COURAGE AND CONSCIENCE MAKING THE TRANSITION FROM GOOD MANAGER TO GREAT LEADER
Deborah Savage, Ph.D.
University of St. Thomas |
|
| 11:15 – 12:15 SESSION TWO |
| Session 112 |
|
DISPROVING THE MYTH: LEAN CANNOT BE APPLIED TO NON-MANUFACTURING AREAS
Part Two |
|
| Session 122 |
Intermediate |
MONITORING ORDER BY PICKING ACCURACY IN A DISTRIBUTION-WAREHOUSE
Prem Borse
Ironwood Electronics, Inc. |
|
| Session 132 |
|
THE COST OF POOR SUPPLIER QUALITY
Mohan Ponnudurai & John Moroney
AssurX, Inc. |
|
| Session 142 |
|
USING THE VOICE OF THE CUSOTOMER IN SELF-DIRECTED WORK TEAMS
Paul Palmes
Northern Pipe, Inc. |
|
| Session 152 |
All |
LEADING THE FOUR TYPES OF KNOWLEDGE
Faith Ralston
Play to Your Strengths |
|
| 1:30 – 2:30 SESSION THREE |
| Session 113 |
|
LEAN SIGMA
Dave Baker
Century College |
|
| Session 123 |
Intermediate |
HOW TO INTERNALLY AUDIT THE BUSINESS CRITICAL 9001-2000 REQUIREMENTS
Jack Weed
TÜV America |
|
| Session 133 |
|
AUDITING SOFTWARE SUPPLIERS-HOW TO FIT A SQUARE PEG IN A ROUND HOLE
Thomas Rudzinski
Medtronic, Inc. |
|
| Session 143 |
|
USING THE VOICE OF THE CUSOTOMER IN SELF-DIRECTED WORK TEAMS
Paul Palmes
Northern Pipe, Inc. |
|
| Session 153 |
All |
INNOVATIVE LEADERSHIP, LEVERAGING CLOCKWISE PATTERNS OF SUCCESS
Dennis Stauffer
Insight Fusion |
|
| 3:00 – 4:00 SESSION FOUR |
| Session 114 |
Basic to Intermediate |
DRIVING QUALITY & PROCESS IMPROVEMENT THROUGH THE HEALTHCARE VALUE CHAIN: GROUP HEALTH COOPERATIVE OF EAU CLAIRE’S INSPIRING HEALTHCARE INNOVATION GRANT PROGRAM
Rhonda Thorson
Group Health Cooperative of Eau Claire |
|
| Session 124 |
Beginner to Intermediate |
TRANSFORMING THE UNIVERSITY OF MINNESOTA: THE ROAD TO A TOP THREE PUBLIC RESEARCH INSTITUTION
Scott Martens
University of Minnesota |
|
| Session 134 |
Basic |
SUPPLIER PROCESS CAPABILITY EVALUATIONS
Florence Taitel & Ummul Yamani
Boston Scientific Corporation |
|
| Session 144 |
Basic to Intermediate |
CUSTOMER FOCUS, SUNNY FRESH STYLE
Ann Burns
Sunny Fresh Farms |
|
| Session 154 |
Basic to Intermediate |
THE PRINCIPLES OF TEAM SUCCESS
Petra Marquart
Hennepin Technical College |
|
| 4:00 End Conference Day One |
53RD MINNESOTA QUALITY CONFERENCE
Day TWO - WORKSHOPS
October 10, 2006 |
| REGISTRATION – 7:00-12:00 NOON |
| 8:00 AM – 4:00 PM Workshops |
WORKSHOP 1
Intermediate to Advanced |
WORKSHOP 2
Intermediate |
WORKSHOP 3 |
WORKSHOP 4 |
WORKSHOP 5 |
WORKSHOP 6
Intermediate to Advanced |
| DOE/RSM SIMPLIFIED - OPTIMIZING PROCESSES USING RESPONSE SURFACE METHODS FOR DESIGN OF EXPERIMENTS
Mark Anderson
|
|
| ROBUST TOLERANCE ANALYSIS: A MODERN APPROACH TO ENGINEERING PRODUCT/PROCESS VARIATION
Dr. Wayne Taylor
Taylor Enterprises, Inc.
|
|
| TRIZ
Ralph Czerepinski, Ph.D.
Cz innovation
|
|
| ROOT CAUSE AND 8-D PROBLEM SOLVING
Tom Humpherys
Quality in Action, Inc.
|
|
| LISTENING TO THE VOICE OF THE CUSTOMER
Russell Westcott
Organizational Performance Improvement
|
|
|
| 9: 30 – 10:00 15 Minute break |
| DOE/RSM SIMPLIFIED
Continued
|
|
| ROBUST TOLERANCE ANALYSIS
Continued
|
|
|
| 8-D PROBLEM SOLVING
Continued
|
|
| VOICE OF THE CUSTOMER
Continued
|
|
|
| 11:30-12:30 Conference luncheon |
| WORKSHOP 1 |
WORKSHOP 2 |
WORKSHOP 3 |
WORKSHOP 4 |
WORKSHOP 5 |
WORKSHOP 6 |
| DOE/RSM SIMPLIFIED
Continued
|
|
| ROBUST TOLERANCE ANALYSIS
Continued
|
|
|
| 8-D PROBLEM SOLVING
Continued
|
|
| LOST IN TRANSLATION: THE CUSTOMER’S VOICE IS NOT WHAT YOU HEARD
Robin Lawton
International Management Technologies, Inc.
|
|
| AUDITING THE BOX
by Doug Berg
|
|
| 2:00 - 2:30 15 Minute break |
| DOE/RSM SIMPLIFIED
Continued
|
|
| ROBUST TOLERANCE ANALYSIS
Continued
|
|
|
| 8-D PROBLEM SOLVING
Continued
|
|
| LOST IN TRANSLATION
Continued
|
|
| AUDITING THE BOX
by Doug Berg
|
|
|
| 4:00 PM Workshops Conclude |